Privacy Policy

1. Information We Collect

We gather personal information that is needed for us to provide real-time emergency roadside assistance and operate our service network.

A. Information You Provide Directly

• User Accounts: Full name, email address, phone number, and password.
• Vehicle Information: Vehicle model, registration number, colour, and category.
• Service Provider Accounts: Full name, email address, contact number, company name, ABN, ACN, insurance details and credentials.
• Payment Information: Payment details are processed by secure third-party payment gateways. JumpStart does not store raw card data.
• Support & Communications: Messages sent through our in-app chat, email or phone support.

B. Information Collected Automatically

• Real-Time Location Data: GPS location with your permission to connect you with the nearest roadside assistance provider.
• Device & Usage Data: IP address, browser type, device identifiers, operating system and usage logs.

2. How We Collect Personal Information

• When you create an account.
• When you request roadside assistance.
• When you register as a Service Provider.
• Automatically through cookies, analytics and location services.
• Through third-party mapping services, such as Google Maps, and service providers.

3. Purposes for Which We Collect, Hold and Use Information

• Verify your identity.
• Manage your account.
• Dispatch the nearest service provider.
• Provide live tracking.
• Process payments.
• Provide customer support.
• Send service updates and marketing communications.
• Comply with Australian laws.

4. Disclosure of Personal Information

Roadside Service Providers

We share relevant information including your name, contact details, vehicle information and location with the assigned service provider.

Service Providers & Subcontractors

We work with trusted providers including cloud hosting, payment processors, customer support systems and mapping providers.

Legal Authorities

We may disclose information where required by Australian law or to protect the rights and safety of our users.

Business Transfers

Your information may be transferred if JumpStart undergoes a merger, acquisition or sale.

We do not sell, rent or trade your personal information.

5. Overseas Data Transfers

Your information is primarily stored in Australia. Some trusted third-party providers may process data overseas while maintaining privacy protections consistent with Australian Privacy Principles.

6. Location Data and Device Permissions

Permission Control

You may disable location services in your device settings; however, this may prevent the app from providing roadside assistance.

Background Tracking

Active service providers may be tracked in the background to receive nearby assistance requests.

7. Storage and Security

• SSL/TLS encryption.
• Encrypted storage.
• Role-based access control.
• Regular security assessments.
• Routine server monitoring.

Information is securely deleted or de-identified when no longer required.

8. Accessing and Correcting Information

You may request access to or correction of your personal information by contacting our Privacy Officer.

We aim to respond within 30 days where practical and permitted by law.

9. Direct Marketing Communications

You can unsubscribe from promotional emails and SMS messages at any time. Service-related notifications will continue where necessary.

10. Privacy Complaints and Inquiries

Email: support@jumpstart-global.com.au

Postal Address:
Attn: Privacy Officer
JumpStart Global Pty Ltd
1/14-16 Enmore Street
North Geelong VIC 3215
Australia

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised Last Updated date.